RETURNS AND REFUNDS

You can request a return within 24 hours of order delivery.

The product must be intact, unused, complete with original packaging and in the same condition as it was received.

Return shipping costs are borne by the customer, except in cases of defective products or shipping errors.

Once the return is received and verified, the refund will be issued within a maximum of 5 business days to the same payment method used for the purchase.

To initiate a return request, please contact us with your order number and reason for the request.

CONTACTS

FAQ: Frequently Asked Questions

How long does shipping take?

We prepare orders within 24/48 business hours of purchase confirmation.

What payment methods do you accept?

We accept the payment methods available at checkout. Options may include card, PayPal, and other systems active on the site.

Can I track my order?

Yes. Once your order has been handed over to the courier, you will receive a notification with the tracking link.

Is it safe to pay online?

Yes. Payments are handled through secure and certified platforms. Albertini Gioielli does not store full credit card details.

How much does shipping cost?

Shipping within Italy has a fixed cost of €10 and is carried out by GLS.

Can I modify or cancel an order?

If your order has not yet been shipped, we will do our best to help you. Contact us immediately, quoting your order number.

What payment methods do you accept?

We accept the payment methods available at checkout. Options may include card, PayPal, and other systems active on the site.

Are the jewels authentic?

Yes. We only offer original jewelry from official brands and channels.

Is it safe to pay online?

Yes. Payments are handled through secure and certified platforms. Albertini Gioielli does not store full credit card data.

Do the products have a warranty?

Yes, where provided by the manufacturer. For any assistance needs, we will guide you through the process.

Can I modify or cancel an order?

If your order has not yet been shipped, we will do our best to help you. Please contact us immediately with your order number.

Do the photos match the product?

Yes. Any slight color differences may depend on the light or screen settings.

Can I make a return?

Yes, you can request a return within the terms indicated on the Returns and Refunds page. The product must be intact, unused, and complete with original packaging.

What should I do if the product arrives damaged?

Contact us within 48 hours of delivery with photos of the product, packaging, and order number. We will investigate the situation immediately.

Who pays the return shipping costs?

Return shipping costs are generally borne by the customer, except in cases of defects or shipping errors.

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