How long does shipping take?

We prepare orders within 24/48 business hours from purchase confirmation.

How much does shipping cost?

Shipping in Italy has a fixed cost of €10 and is carried out via GLS.

Can I track my order?

Yes. When the order is entrusted to the courier, you will receive a communication with the tracking link.

What payment methods do you accept?

We accept the payment methods available at checkout. Options may include card, PayPal, and other systems active on the site.

Is it safe to pay online?

Yes. Payments are handled through secure and certified platforms. Albertini Gioielli does not store full card details.

Can I change or cancel an order?

If the order has not yet been shipped, we will do our best to assist you. Please contact us immediately with your order number.

Are the jewels authentic?

Yes. We exclusively offer authentic jewellery from official brands and channels.

Do the products come with a warranty?

Yes, where provided by the manufacturer. We will guide you through the process for any assistance you may need.

Do the photos match the product?

Yes. Any slight colour differences may depend on the lighting or screen settings.

How should I care for my jewelry?

Avoid water, perfumes, cosmetics, detergents, and sweat. When not wearing it, store it in its packaging or a dry place.

Can I wear it in the shower, at the gym, or at the beach?

It's best not to. Water, sweat, salt, and chlorine can alter finishes and platings over time.

Can I make a return?

Yes, you can request a return within the terms indicated on the Returns and Refunds page. The product must be intact, unused, and with its original packaging.

Who pays for return shipping?

Return shipping costs are generally borne by the customer, except for defects or errors in shipping.

What should I do if the product arrives damaged?

Contact us within 48 hours of delivery with photos of the product, packaging, and order number. We will investigate the situation immediately.